3
applicants
Computer Operator II
at Human Resources in Raleigh, NC
CSBS Business Services has openings for Full-time Computer Operator II’s in the Raleigh/NC State area to provide phone coverage, create and route incidents and provide tier one and tier two help desk support to the U.S Department of Agriculture for the exchange server and IT technical systems in a high volume call center.
Job duties include but are not limited to: Answering incoming calls, creating incident tickets, routing incidents and performing password resets along with basic Network IT trouble shooting maintaining 95% accuracy.
Hours: This position requires you be available to fill in for an 8 hour shift between the hours of 6:30 AM and 8:00 PM Monday-Friday for scheduled and unscheduled FTE absences. Facility is closed for Federal Holidays!
Qualified candidates are required to have experience answering a high volume of phone calls, working with help desk incident management software, Hardware installation, Software installation, Windows 2000, 2003 and XP networking and networked devices and dial up networking and broadband, wireless access.
This position requires a high level of multitasking, typing skills of 40 WPM and the ability to perform well under stress in a customer service driven environment. Two-four week paid training will be provided.
Qualified personnel should also have Network IT experience with the following programs to be considered:
• Remedy Ticket System
• Adobe 5x-9x
• Cisco Security Agent
• Juniper SSL VPN
• Lumension Patch link
• McAfee End Point Encryption
• Explorer 6x/7x
• Microsoft Office 2003/2007
• Norton Anti-virus
• Verizon MCI
• Symantec Ghost Solution Suite ver 2.5
• Windows XP
Please email your resume, salary history and certifications to HumanResources@csbsllc.com or apply on the web at www.csbsllc.com/jobs.
Job duties include but are not limited to: Answering incoming calls, creating incident tickets, routing incidents and performing password resets along with basic Network IT trouble shooting maintaining 95% accuracy.
Hours: This position requires you be available to fill in for an 8 hour shift between the hours of 6:30 AM and 8:00 PM Monday-Friday for scheduled and unscheduled FTE absences. Facility is closed for Federal Holidays!
Qualified candidates are required to have experience answering a high volume of phone calls, working with help desk incident management software, Hardware installation, Software installation, Windows 2000, 2003 and XP networking and networked devices and dial up networking and broadband, wireless access.
This position requires a high level of multitasking, typing skills of 40 WPM and the ability to perform well under stress in a customer service driven environment. Two-four week paid training will be provided.
Qualified personnel should also have Network IT experience with the following programs to be considered:
• Remedy Ticket System
• Adobe 5x-9x
• Cisco Security Agent
• Juniper SSL VPN
• Lumension Patch link
• McAfee End Point Encryption
• Explorer 6x/7x
• Microsoft Office 2003/2007
• Norton Anti-virus
• Verizon MCI
• Symantec Ghost Solution Suite ver 2.5
• Windows XP
Please email your resume, salary history and certifications to HumanResources@csbsllc.com or apply on the web at www.csbsllc.com/jobs.
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